Return and Refund Policy

Refund and Return Policy

Thank you for shopping with us at https://alphaomegatradingcompany.com/

If, for any reason, you are not satisfied with your purchase, we are here to help you.

Return

• To be eligible for a return, the product must be in the same condition as you received it.
• For returns, the customer must bear the shipping/freight charges on both sides.
• The product can be returned within 7 days from the date you received it.
• The product must be in its original packaging with the original invoice and transporter receipt/LR.

Refund

• We will initiate the refund once we receive the product back and it passes the quality and other checks at our end.
• If your return request is approved, we will initiate a refund to your bank account (irrespective of your original mode of payment).
• Bank account details will be taken during the refund process. The bank account name should be the same as the original billing name.
• Please ensure the bank details you provide are correct and updated. A copy of the cheque will be required.
• The company will not be liable for funds transferred to the wrong account given by the customer.
• Shipping charges are non-refundable. In case of a return, the shipping cost of returning the item will be borne by the buyer.
• If the payment is done through a credit card or payment gateways such as Paytm, MobiKwik, etc., the service charges/service fees of such payment gateways will not be refunded.